Publication Date:March 2004 Availability:Usually ships in 1-2 business days
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ISBN13: 9780974998602
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Condition: New
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Notes: BUY WITH CONFIDENCE, Over one million books sold! 98% Positive feedback. Compare our books, prices and service to the competition. 100% Satisfaction Guaranteed
Product Description A "textbook with passion", Hardwiring Excellence offers a road map and practical how-to guide for creating and sustaining a culture of service and operational excellence. In this book, author Quint Studer, CEO of Studer Group, draws on his personal experience as a former hospital executive who led two organizations to the top 1% in patient satisfaction and his experience coaching hundreds of healthcare organizations since.
Studer, a nationally acclaimed educator, coach, and thought leader in healthcare today, is a master storyteller, mixing "chicken soup style" stories with personal insight, simple tools, and in-depth recommendations on how good organizations can become great ones.
Based on Studer Groups Nine Principles SM, Quint Studer shows how to retain more employees; ensure better customer service; build strong leadership, align organizational values, goals, and results; increase communication; reward and recognize individual success while also requiring accountability; and move operational performance for better financials, market share, and growth.
At the core of the journey, he says, is a sense of purpose, worthwhile work and making a difference. When organizations learn how to harness this passion in their employees, they create a success spiral with ever increasing momentum.
In fact, Richard L. Clarke, FHFMA, President and CEO of Healthcare Financial Management Association says, "Quint Studers Nine Principles of service and operational excellence provide the missing link between people power and strong financials. Its about courageous leadership."
A "must read" for every healthcare leaderJune 22, 2009 Bob (Robert) MacLafferty(Chattanooga, SC United States) 0 out of 1 found this review helpful
Several years ago, I was privileged to work with a COO who provided this book to all leaders as a textbook for change. And indeed the hospital did change as we focused on the Five Pillars (People, Service, Finance, Quality, Growth). We saw huge gains in employee satisfaction as we became more intentional in our interactions with staff. We enlisted staff-based teams to rebuild our culture around service. What a joy to belong to an organization that had aligned itself with its mission! I was blessed to be able to carry many of the things I learned to my next leadership opportunity where, again, a dramatic move toward increased employee satisfaction and service excellence changed the flavor and function of the organization. Find this book now! Get another copy for a forward thinking leader in your organization, maybe even your boss! Excellence doesn't just happen. It's a plan and a choice.
Leading the way in Healthcare reformApril 12, 2009 Nic Demuth 0 out of 1 found this review helpful
While this is stuff quality companies have been doing for years, it always seems healthcare is behind in quality leadership. Healthcare spends lots of money training its healthcare workers to do their job, but very little on training its leaders. This books is the standard that should be happening in healthcare!
Hardwiring ExcellenceDecember 1, 2008 Davy Crockett(Charlotte, USA) 0 out of 1 found this review helpful
Quint captures the passion of our work in healthcare very effectively. HE is a easy to follow step by step read on how to transform an organization into a high performing "culture." The use of story telling keeps you engaged and the principles/tactics are excellent.
The book helps to recommit to purpose and worthwhile work. Thank you Quint!
This Book Saves LivesNovember 26, 2008 Nurse4life(Florida) 0 out of 1 found this review helpful
Hardwiring Excellence does more than give great tools for healthcare leadership and management it helps save lives. The tools that are shared inspire healthcare workers and leaders to strive to be the best they can be. By extension the information contained in this book helps them to be more efficient which in turn enables those of us who make healthcare our career to focus on our patients. When we are able to do that we are able to focus on safety and ensuring good communication. This saves lives. When I first read this book I was a nursing manager. I came to work the next morning inspired and fired-up to make a difference for my staff and patients. My copy is dog-eared from being read so many times. This is truly a must have book for all in healthcare. Quint Studer "gets it". If you ever have the pleasure of seeing him speak you will never forget the experience.
Great tacticsNovember 26, 2008 M. B. Keane(Gulf Breeze, FL United States) 0 out of 1 found this review helpful
This book is easy to read and full of strategic ideas that are applicable to any organization. I have even used some of the "Must Haves" in my family and found they improved performance! A great guide to creating a better culture and improving results.
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